Return Policy

Traverse Mobility Scooter Return Policy

We want you to be completely satisfied with your purchase of a mobility scooter from our company. If you are not satisfied for any reason, we offer a straightforward return policy to ensure your peace of mind. Please review the following guidelines for returning a mobility scooter:

Eligibility for Return:
  • The return period for a mobility scooter is 30 days from the date of delivery.
  • The scooter must be in new and unused condition, free from any damage or signs of wear.
Initiating a Return:
  • To initiate a return, please contact our customer service team within the 30-day return period.
  • You can reach our customer service team via phone or email to request a Return Authorization (RA) number.
Return Authorization (RA) Number:
  • A Return Authorization (RA) number is required for all returns.
  • Our customer service team will provide you with the RA number and guide you through the return process.
Return Shipping:

You are responsible for arranging and covering the cost of return shipping.

Please ensure the scooter is securely packed in its original packaging or equivalent to prevent damage during transit.

Inspection and Refund:
  • Once we receive the returned scooter, our team will inspect it to ensure it meets the return eligibility criteria.
  • If the scooter is deemed eligible for return, a refund will be processed using the original payment method.
  • Please allow 5-7 business days for the refund to reflect in your account.
Non-Eligible Returns:
  • Scooters that show signs of wear, damage, or misuse will not be eligible for a refund.
  • If a scooter is returned without an authorized RA number, the return may be rejected.
Restocking Fee:

A restocking fee of 10% may apply to returned scooters to cover inspection, cleaning, and restocking expenses.

Warranty Claims:

If you believe your mobility scooter is defective or requires repairs, please refer to our product warranty information for instructions on filing a warranty claim.

Customer Support:

If you have any questions or concerns about the return process, please don't hesitate to contact our customer service team. We're here to assist you.

By purchasing a mobility scooter from us, you agree to abide by the terms and conditions of this return policy. Our goal is to ensure your satisfaction and provide you with a positive experience.

Thank you for choosing our mobility scooters. We appreciate your business!