Thank you for choosing Traverse for your mobility needs. We are committed to providing you with products of the highest quality and craftsmanship. As a testament to our confidence in our offerings, we are pleased to offer you our comprehensive warranty, ensuring your peace of mind and satisfaction.
Limited Warranty Coverage:
-
Main Frame: Traverse provides a 5-year limited warranty on the main frame of all our products. This warranty covers any manufacturing defects or faults in materials during the specified period. Should you encounter any issues with the main frame within five years of the purchase date, we will repair or replace the affected parts at no additional cost to you.
-
Electronics, Drive Motors, and Batteries: For the electronics, drive motors, and batteries of all Traverse products, we offer a 1-year limited warranty. This warranty ensures that these components are free from defects in materials or workmanship for a period of one year from the date of purchase. Should any covered components experience malfunctions or defects within this period, we will repair or replace them at no charge.
Warranty Exclusion:
Please note that our warranty does not extend to items that may require replacement due to normal wear and tear. This includes consumable parts such as tires, armrest pads, upholstery, and any other components that are subject to regular use and natural aging.
Claiming Warranty Service:
If you believe that your Traverse product is experiencing an issue covered by the warranty, please contact our customer support team at support@shoptraverse.com. Our representatives will guide you through the warranty claim process, and we will work diligently to address and resolve any covered concerns promptly.
Exclusions and Limitations:
The Traverse warranty is non-transferable and applies only to the original purchaser. The warranty is subject to certain limitations, exclusions, and state laws, as outlined in our Return Policy. Please review these policies for a comprehensive understanding of our warranty terms.
At Traverse, we prioritize your satisfaction and safety. Our limited warranty ensures that you can confidently embark on life's adventures with our products, backed by our unwavering commitment to your mobility needs.
For any questions or warranty inquiries, please reach out to our dedicated customer support team. We value your trust in Traverse and are here to assist you in any way we can.
